Refund Policy

Last updated: 18 October 2026

We want you to be happy with what you pay for. This policy applies to all products operated by TODO: legal entity name, trading as NovaKite Studio.

1. Subscriptions

• First purchase: if you are not satisfied, email us within 7 days of your first subscription payment for a full refund.
• Renewals: if you forgot to cancel and have not used the product since the renewal, email us within 7 days of the renewal and we will refund it.
• Cancelling: you can cancel at any time. You keep access until the end of the current billing period and will not be charged again.

2. Credit packs and one-time purchases

• Unused credit packs can be refunded within 7 days of purchase.
• Once credits have been used, the used portion cannot be refunded, because generating results costs us real compute.

3. Problems on our side

If a product does not work as described, or you were charged in error or twice, we will refund the affected payment in full, regardless of the time limits above.

4. How to request a refund

Email [email protected] with the email address you used to pay and the product name. We reply within 2 business days. Approved refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.

5. Please contact us before your bank

If you don't recognise a charge, look for NOVAKITE on your statement and contact us first. We can almost always resolve it faster than a bank dispute.

6. Your consumer rights

Nothing in this policy limits rights you have under consumer protection laws that apply to you, including the Australian Consumer Law and EU consumer law where they apply.